Garuda Indonesia News
Implementation of
Booking
Audit, Update Booking and
Ticketing Policy
Kepada Mitra Yang
Terhormat,
Dengan ini kami sampaikan terhitung mulai tanggal 1 Juli 2023 Garuda Indonesia akan
memberlakukan Booking Audit kepada
Travel Agent berdasarkan Booking and Ticketing Policy for
Travel Agents yang terupdate saat ini yang tersedia pada website GA https://www.garuda- indonesia.com/id/id/terms-and-conditions/adm.
Adapun
Booking and Ticketing Policy telah
berlaku sejak
15 September
2019, perubahan Booking
Policy tahun 2023 meliputi perubahan subjek booking audit, bentuk pelanggaran, serta besaran biaya per masing-masing pelanggaran.
Secara singkat, Booking and Ticketing Policy sebagai berikut
:
|
NO |
SUBJECT |
DESCRIPTION |
CHARGES |
|
|
|
|
|
|
POS NON ID |
|
POS ID |
|
1 |
Duplicate Bookings |
Duplicate segment
or
PNR for the same passenger
with non-flyable itinerary that
simultaneously |
USD 15 per
passenger per segment |
IDR 150,000
per passenger per
segment |
|
|
2 |
Training,
Fictitious, and/or Speculative Bookings |
Reservation
created without the intention of
making
a trip, names entered
incorrectly/incompletes names
with high probability of
not
being a name of real
passenger, booking
made for testing purposes and blocking
inventory |
USD 30 per passenger
per segment |
IDR 300,000
per passenger per
segment |
|
|
3 |
Un-cancelled Inactive Segments |
All inactive segments such as (but not limited to) HX, that’s not cancelled
before flight
departure |
USD 15 per passenger
per segment |
IDR 150,000
per passenger per
segment |
|
|
4 |
Churning |
Repeated Booking-Cancel-Rebooking- Cancel more than 5
times for the same name on the same flight
data to circumvent ticketing
time limits and or achieving
GDS productivity
targets |
USD 15 per passenger
per segment |
IDR 150,000
per passenger per
segment |
|
|
5 |
Un-cancelled Waitlist |
Any waitlist segment
which remains after
departure |
USD 15 per
passenger per segment |
IDR 150,000
per passenger per
segment |
|
|
NO |
SUBJECT |
DESCRIPTION |
CHARGES |
|
|
|
|
|
|
POS NON ID |
|
POS ID |
|
6 |
Passive Booking |
Passive booking
that’s not for
ticketing purpose individual
PNR, or other reasons
such as
satisfying
GDS productivity requirement |
USD 15 per
passenger per segment |
IDR 150,000
per passenger per
segment |
|
|
7 |
Minimum Connecting Time (MCT)
Violation |
Booking
that violate minimum connecting time |
USD 300 per GA finding |
IDR 4,500,000
per GA finding |
|
|
8 |
Invalid
Ticket |
e.g restricted ticket number,
non-existent ticket number, ticket with
non-confirmed booking,
etc. |
USD 15 per passenger
per segment |
IDR 150,000
per passenger
per segment |
|
|
Note: - ADM will be issued on
a monthly basis through BSP/ARC - 1 ADM will be issued for
each subject
for
each Agent (USD 15 per ADM
issued fee applied) |
|||||
GA Info ini menggantikan
GA Info: 193/GA/JKT/IX/19
Demikian disampaikan,
atas
perhatian dan kerja samanya kami ucapkan terima kasih.
Happy Selling…